Live Personal Assistant
live personal assistant
**Subject to availability & demand**
live personal assistant
**Subject to availability & demand**
Frequently Asked Questions
About Kronoz Local Services
All our service providers have been asked to comply with the health & safety measures outlined by local health authorities, the CDC and the WHO.For a closer look at these measures, please visit our dedicated safety page.
Kronoz Local is a new, simple way to buy and schedule professional services such as housecleaning, electronics repair, car washes, pet grooming, and general handyman & Local improvement services directly on kronoz.app. We only work with service providers in your area that meet our high performance standards and require all service pros to be carefully vetted, insured, and licensed if applicable. Service pros compete for your business based on price, quality, and availability. Enjoy peace of mind with upfront pricing, easy scheduling, and our LocalWarranty, which ensures your job gets done right every time.
We offer a wide range of professional services from categories: (1) Local care: cleaning, Local improvement, furniture & appliance assembly and installation;(2) electronics repair: mobile, tablet, and laptop device repairs, as well as tech support; (3) automotive: daily services like carwash and oil & filter change, as well as niche offerings such as battery boosting and tire installation; (4) pet care: pet grooming, boarding, and pet taxi services; and (5) Smart LocalServices: installation of video doorbells, security cameras, smart locks, and smart thermostats.
How do I buy a service through Kronoz?You can buy a service in one of two ways: (1) by going directly to a service page and adding it to your basket, or (2) by adding a service option from a related product page when purchasing eligible products across Local, Consumer Electronics,Sports Equipment, and Consumables categories on Kronoz. Each service will come with a predefined scope of work and upfront pricing so you can know exactly what is included in your service. At checkout, you’ll select the preferred date and time for your service from a list of available time slots (separate from any product delivery). Based on the service selected, you can either select a provider from the list of providers displayed, or Kronoz will select the best provider for the order based on the providers’ performance metrics. You will receive an email notification after placing your order and a confirmation email 24 hours before your scheduled service appointment. For services taking place at your Local, we include the technician’s name, photo, and phone number in the confirmation email.
Currently, Local Services are available acrossUnited States. When buying a service, ensure your location is accurate in order to confirm that the service you want is available in your area. OtherEmirates and areas are being added all the time, so be sure to check back frequently for updates.
Not just anyone can offer Local services on Kronoz. Kronoz Local is an invite-only marketplace of professional service providers. Invited providers are carefully selected and vetted, required to carry applicable insurance and licenses, and operate to the highest of standards.
Most services available on Kronoz Local Services take place at your Local, but there are select services that can be fulfilled virtually, or at the service provider’s store location. If there are multiple options available for where your service can take place, you'll have the opportunity to choose your preferred location before adding the service to your shopping cart, and the option you choose – i.e."in Local" or "in store" – will usually be included in the service title. The best way to know where your service can take place is to read the information about the service on the detail page.
This depends on the service you purchase. You should read the scope of work details and FAQs on each service page, which will instruct you on what you need. For example, if you're looking to get a TV mounted on your wall, our TV Wall Mounting service allows you to specify whether you'll provide the wall mounting bracket or if you'd prefer the service pro to provide it for you. If not otherwise listed, you should assume your provider will bring all necessary equipment, tools, and supplies.
You will receive an email notification after placing your order and a confirmation email 24 hours before your scheduled service appointment. For service staking place at your Local, we include the technician’s name, photo, and phone number in the confirmation email. From Your Orders within your Kronoz account, you can reschedule or cancel a pending service, and contact your provider or Kronoz Customer Service with any questions.For more information, visit Kronoz Local Services Appointments.
In addition to receiving a reminder email within 24 hours of the service appointment, the provider will also send a text/SMS message confirming their time of arrival. In case you don’t receive the message within the first hour of your appointment window, you can send the ServiceProvider a message through Your Orders.See more information about how to contact your ServiceProvider in the Contact your Kronoz Local Services Provider page. Your provider will arrive during the arrival window communicated in your email. An adult must be present at the time of service. Once onsite, the provider will go over the scope of work prior to completing the service.Upon service completion, the provider will ask you to sign a Proof of Appointment.
The length of the service will vary based on type of service and your project. In your appointment confirmation and reminder emails, an approximate appointment length will be provided. This duration is different from the arrival window you selected which indicates when you should expect your provider to begin work.
Paying for a service
Your payment will be processed once you place the order. The service provider will not perform any additional services beyond the scope of the service purchased from Kronoz. You should not be asked by your provider to offer any other form of payment. If a provider asks you to pay them directly, please let us know by contacting CustomerService.
You should not be asked to pay a provider directly.If this occurs, please decline and let Kronoz know by contacting Customer Service. If you pay the provider directly, or by any means other than your Kronoz account, your service will no longer be covered by our Local Warranty.
No, there should be no surprise charges from the service provider. The detail page will clearly state all of the inclusions and exclusions of the upfront service price.
No. You should always verify job completion as a record of the work that’s been performed by signing the Proof of Appointment presented by your provider after service completion. This does not in any way prevent you from filing a Local Warranty Claim with Kronoz if you are dissatisfied with your service. For more details, see our Local Warranty process.
Scheduling, rescheduling, or cancelling a service
After you add a service to your basket, you'll be able to select the arrival time for your service appointment at checkout. The arrival time lets you know when to expect your provider to start working.A service appointment is distinct from any related product delivery. Therefore, please ensure you select a service appointment after your scheduled product delivery date.
You may reschedule your service appointment in advance without having to pay any penalty or extra charges. Simply navigate to Your Orders within your Kronoz account at anytime. You’ll receive confirmations of these changes by email. In the event that you want to cancel the service less than 24 hours prior to your appointment, you’ll need to contact your service provider for assistance by clicking on the Contact Provider tab near the service order in Your Orders to let them know your new chosen date and time. Please review our Cancellation Policy for more details.
We hope you don't have to deal with this inconvenience, but if you do, contact your service provider by going to Your Orders within your Kronoz account, and clicking Contact Business. If you don't hear back from your provider within two business days, contact Kronoz CustomerService. We take it very seriously when a service promised is not fulfilled and aim to ensure such cases remain rare occurrences
Contacting your provider
You may email your service provider by going to YourOrders within your Kronoz account, and clicking ContactBusiness. Please allow the Merchant two business days to get back to you. If you are unable to get in touch, Contact Us and we will attempt to contact the Merchant for you. You can also contact the Provider for any queries before placing the order.
Please allow the service provider two business days to get back to you. If you're unable to get in touch with your service provider after two business days, contact Kronoz Customer Service, and we'll attempt to contact the service provider for you.
Your service provider may contact you prior to your service appointment. During checkout, you’ll have the option of sharing your phone number prior to the day of your appointment. This will allow the provider to call you if they have questions on your service. If you decline this option, you may still receive a phone call or text message on the day of your appointment in order for the provider to give you a more precise arrival window or to ask questions about how to reach your location.
After your service is completed, you'll receive an email from Kronoz with a link to review the service you received. Your review will serve as both feedback on the service and on the provider who performed it. You can also provide feedback on any completed service by going to Your Orders within your Kronoz account. You have 90 days from the date of your order to rate and review a service. If you'd like to provide general feedback on services sold on Kronoz.
Getting assistance or filing a Local Warranty claim
All services are covered by the Kronoz Local Warranty.If you're not satisfied with the service you received, we'll make it right or give you a full refund. You can file a claim from Your Orders within your Kronoz account or by contacting Kronoz Customer Service. For more details on the claim process, visit here.
You can contact Kronoz Customer Service by clicking here. We’d be happy to assist you.